Privacy Policy

Introduction

Onyxgate is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our residential leasing advisory services or visit our website.

We comply with Singapore's Personal Data Protection Act 2012 and related regulations governing the collection and use of personal data. This policy applies to all personal data collected through our services, website, and communications.

Data Collection

We collect personal data that you provide directly to us when engaging our services or contacting us for information. This includes:

• Name and contact information (email address, phone number, mailing address)
• Professional information (employer, job title, corporate relocation details)
• Residential preferences and requirements
• Financial information necessary for lease arrangements
• Identification documents required for tenancy agreements
• Communication records and correspondence

We also collect certain information automatically when you visit our website, including IP address, browser type, device information, and pages visited. This data is collected through cookies and similar technologies.

Legal Basis and Data Usage

We process your personal data based on the following legal grounds:

• Consent: You have provided explicit consent for us to process your data for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our advisory services agreement with you
• Legitimate Interests: We have legitimate business interests in providing and improving our services
• Legal Obligations: Processing is required to comply with Singapore laws and regulations

Your personal data is used to:

• Provide residential advisory services and property search assistance
• Communicate with you regarding your service engagement
• Coordinate with property owners, building management, and corporate relocation departments
• Process lease documentation and agreements
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Send service-related communications and updates (with your consent for marketing)

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Property owners and landlords for lease negotiation and execution
• Building management companies for property viewings and move-in coordination
• Corporate relocation departments when providing services to corporate assignees
• Legal and financial professionals involved in lease structuring
• Service providers supporting our operations (IT systems, communications, document management)
• Government authorities when required by law or regulation

All third parties with access to your data are required to maintain confidentiality and use the information only for the specified purposes. We do not sell or rent your personal data to third parties for marketing purposes.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure access controls and authentication protocols
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Restricted access to personal data on a need-to-know basis
• Secure disposal of data when no longer required

While we take reasonable precautions to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Client service records: Retained for the duration of the advisory engagement plus seven years for legal and regulatory compliance
• Lease documentation: Retained for seven years following lease termination
• Communication records: Retained for three years unless required for ongoing service provision
• Marketing consent records: Retained until consent is withdrawn
• Website analytics data: Retained for two years

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and choices

You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please refer to our Cookie Policy.

Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to Access: Request confirmation of whether we hold your personal data and obtain a copy
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdrawal: Withdraw consent for data processing (where consent is the legal basis)
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests
• Right to Deletion: Request deletion of data in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data outside of Singapore for service provision purposes, we ensure appropriate safeguards are in place through contractual agreements, standard contractual clauses, or other legally recognized transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through our website or direct notification. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address the matter. If you remain dissatisfied, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore.